At Crown Creations, we value your satisfaction and want you to feel confident in your purchases. Please review our policies:
- Return Period: You are eligible to request a refund for any product returned within a 14-day period from the date of delivery. This ensures that you have sufficient time to assess your purchase.
- Valid Reasons for Return: Refunds will be issued for products returned within the specified 14-day period, provided there is a valid reason for return. Valid reasons may include product defects, damage during transit, or fulfillment errors on our part.
- Inability to Engrave an Inscription: We offer free inscription on eligible items; however, please be aware that the availability of this service depends on the item. Some products may not have enough space or suitable surfaces for engraving. Additionally, text length limitations may apply. In cases where engraving is not feasible, or if your inscription exceeds space constraints, it should not be considered grounds for return.
- Initiating a Refund or Exchange: To initiate a refund, please contact our customer support team through the ‘Contact Us’ page on our website. Provide details regarding the reason for the return, and we will guide you through the process.
- Timely Processing: Once we receive the returned product and validate the reason for return, we will process your refund promptly. Please allow sufficient time for the refund to reflect in your account.
If you have any further questions or concerns regarding our delivery and returns policy, please don’t hesitate to reach out to our dedicated customer support team through our ‘Contact Us’ page or email info@thecrowncreations.com. Your satisfaction is our priority at Crown Creations.